The general terms and conditions relate to the agreement between the buyer and the seller, namely Vinifika BVBA. This website is operated by Spontan Natural Wines, as part of Vinifika BVBA . Throughout the site, the terms “we”, “us” and “our” refer to the seller. Questions about the Terms of Service should be sent to us at service@spontannaturalwines.be.
VINIFIKA BVBA
Erwetegemstraat 14
9550 Herzele
BE 0693 747 067
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. By agreeing to these Terms of Service, you acknowledge that you are at least the age of majority (18+).
#1 ONLINE STORE TERMS
Articles VI.44/1 WER up to and including article VI.53 WER apply to the sale of wine via the webshop.
#2 GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
#3 PAYMENTS
All orders must be paid prior to delivery. We offer multiple ways of making payment such as bank transfer, debit* or credit card*. Credit card payments are subject to a 3.5% handling fee. Your payment information is processed over a secured connection, provided to us by a third party provider (MOLLIE payments). We process your payment information through a secured connection. Unpaid goods will remain the property of Spontan Natural Wines.
*We currently only accept payments by means of bank transfer.
#4 STOCK AND DELIVERY
The seller consciously works with small-scale wine producers. The number of bottles produced are therefore much lower. Despite regular checks of the stock, it may happen that a certain vintage is no longer available. We then supply the buyer with the next year that has been bottled and/or is still available, or we propose an equivalent alternative to the buyer. The delivery times are indicative. Possible delays in delivery do not entitle the buyer to any compensation, nor does it give rise to termination of the agreement by the buyer.
#5 FORCE MAJEURE OR STRIKE
If in the event of force majeure, strike, lock-out, stock shortage,… causing the seller to be unable to perform the agreement. The seller reserves the right to terminate this agreement without prior notice. As a result of these events, the seller cannot be held accountable and therefore does not owe any compensation to the buyer.
#6 RETURN / REFRUNDS
Please see our return and refunds policy page.
#7 TERMINATION BY SELLER
The seller reserves the right to consider the agreement terminated by operation of law and without prior notice of default in the event of bankruptcy, judicial reorganization, apparent insolvency, as well as any change in the legal situation of the buyer.
#8 ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
#9 CHANGES TO THE SERVICE AND PRICES
The seller may change the prices for products and services at any time without notice, both for reasons independent of the seller’s will and in function of market fluctuations. The buyer declares that he irrevocably agrees with the foregoing.
#10 PRODUCTS OR SERVICES
Certain products or services may be available exclusively through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display the information (images, product descriptions, historical information) as accurately as possible. We cannot guarantee that your device will generate an accurate output.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
#11 ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
#12 OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
#13 THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party in question.
#14 ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
#15 CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
#16 COMPLAINTS
Complaints regarding the delivered goods must be brought to the attention of the seller by registered mail, within eight days following the delivery. The delivered goods may not yet have been used or resold.
#17 DISPUTES AND GOVERNING LAW
In the event of a dispute, only the Court of the registered office of VINIFIKA BVBA is competent, more specifically the district in Oudenaarde. Belgian law always applies.